Return & Refund Policy

We want you to be completely satisfied with your purchase. If you receive a defective or incorrect product, we’re here to help.

🔁 Return Eligibility

You can request a return or exchange if:

  • You received a damaged or defective product

  • You received the wrong item

📌 The request must be made within 7 days of delivery

📦 Return Conditions

To be eligible for a return:

  • Product must be unused and in original condition

  • Must include original packaging & accessories

  • Proof of purchase (order confirmation) is required

🔄 Exchange Policy

  • We offer exchange only (no change of mind returns)

  • If the product is defective, we will replace it free of cost

💰 Refund Policy

  • Refunds are only issued if the product is out of stock for replacement

  • Refund will be processed via bank transfer or mobile wallet (JazzCash/Easypaisa)

🚚 Return Process

  1. Contact us on WhatsApp: 0348 8916593

  2. Share your order details and issue

  3. Our team will guide you through the return process

❌ Non-Returnable Items

  • Used or damaged items (by customer)

  • Products without original packaging

  • Change of mind orders

⚠️ Important Note

We reserve the right to reject any return request that does not meet our policy conditions.

Thank you for shopping with us 💙